Shawn Levasseur

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    • Tue Apr 15th 20:11 PM
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      Commented on:
      Customer Omega for the Airlines
      "A paper ticket is just that a PAPER TICKET."

      What is it that prevents an airline from changing the data over the phone, and issuing a new ticket? It's not as if the ticket even gets you on the plane, as you need to check in and get a boarding pass.

      The $100 bill analogy doesn't fit as there is no record at the bank of who currently "owns" a given bill. Airline tickets, however, are non-transferrable, and the record exists back on the airline's computers.

      A better analogy is phoning in a transfer of funds to the bank. They don't ask you to come down to the branch with your checkbook.

      Maybe there is some reason why it is this way. I suspect it's no more than a bureaucratic kludge that serves little purpose.

      "STFU"? Big words for someone hiding behind a pseudonym, Roadwarrior.

      (*sigh* Trolls... )
      View article »
    • Sun Apr 13th 21:36 PM
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      Commented on:
      Customer Omega for the Airlines
      Having said all that...

      In my experience, I've never had any serious problems with airlines, save for long lines for check in (which have improved in recent years).

      But it still is quite a heavily bureaucratic, kludgy system one has to go through as a passenger.
      View article »
    • Sun Apr 13th 21:29 PM
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      Rating: 0 0
      Commented on:
      Customer Omega for the Airlines
      "It's not just leisure travelers who aren't willing to pay the $5 (or $25 or $50) extra per ticket to get "more room throughout coach" or better service."

      Where do I go to pay that extra few bucks for larger seats? All I get when I go to book flights are schedules and prices. Nowhere is seat space ever listed?

      And y'know for all the complaints of airlines and airline workers... It doesn't justify poor treatment of the customers. So excuse the heck out of those of us who would like better.

      And why CAN'T a paper ticket be changed over the phone? All the information's still in the computer. And let's be honest, that scrap of paper that one gets charged an extra $30 or so for really is just a placebo for the customers who aren't comfortable unless they get tangible proof that they are booked. I don't understand why people get charged so much more for lesser treatment.

      (eh, these airline "defenders" may well be just be anonymous trolls, anyway)
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