cydrone

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    • Fri Apr 11th 19:22 PM
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      Rating: 0 0
      Commented on:
      Customer Omega for the Airlines
      It's not just leisure travelers who aren't willing to pay the $5 (or $25 or $50) extra per ticket to get "more room throughout coach" or better service. My corporate travel website complains if I do not book the lowest fare: "Fare is $1 more than lowest-cost logical airfare." I would gladly pay somewhat more for a better travel experience, but there is no easy way to do that. On routes served by LCCs, the legacy airlines match their fares (instead of charging a reasonable premium of, say, $25-50 or 10-20%), and on routes without low-cost competition we have ridiculous fares (e.g., $700 round-trip from Memphis to Minneapolis or DFW).

      I hate the LCCs. Southwest has no reserved seats and does not allow standby travel, both of which are ridiculous. Why can't I have that seat if it's going out empty? AirTran is somewhat better, but I recently experienced a delay caused by a mechanical problem and they would not put me on a rival carrier because there was no interline agreement. I fly Northwest and United because they don't have these limitations and find ways to offer more for my money (a high percentage of free elite upgrades on NWA and Economy Plus on United).

      If people bought airline tickets the same way they buy food (i.e., a better product is worth somewhat more), we could have a reasonable marketplace.
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    • Fri Apr 11th 15:23 PM
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      Rating: 0 0
      Commented on:
      Customer Omega for the Airlines
      As Roadwarrior pointed out, the old lady almost certainly had a paper ticket, which she probably requested because holding a paper ticket in her hands made her more comfortable. Although I don't understand why she couldn't send it back to AA by mail, anyone who asks for a paper ticket should be aware of the hassles associated with them and can't blame the airline when a change or refund is necessary. Domestic travelers should always use e-tickets.

      I think Northwest is doing an excellent job in the current environment. I get very good service from 80-90% of the staff and got home yesterday only 15 minutes late despite bad weather over the entire midsection of the country (including the Memphis and Minneapolis hubs). A recent survey gave NWA the highest rating of the "legacy" airlines, and my recent experiences are consistent with those results. I do not want the merger with Delta to happen because one of the most likely results will be the demise of the Memphis hub, where significant delays are rare.
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